Returns Policy

When shopping with us we want to make this the best experience possible. If for any reason you wish to return something though, we are happy to help.

To make sure your return can be processed efficiently we will require our returns form to be included with all returned items. Please click here to send a returns form. Please also include details about the return with the package that is to be sent to our;

Returns Address:

Little Game Company Limited
Returns Department
Unit 14B Woodside Industrial Estate
Thornwood
Epping
Essex
CM16 6LJ

Please select below the reason you wish to return your item and read through all the relevant information displayed:

FAULTY / DEFECTIVE

If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacturer directly. If the manufacture has been unable to resolve the problem please return this item back to us right away for replacement or refund.

Items that develop a fault

If you have an item that develops a fault after 6 months, we may request engineers report or information from the manufacture to confirm that the fault is inherent. Please note that items that appear physically damage will be rejected if this is believed to have been caused due to misuse or general wear and tear. Our decision is final on all returns.

SONY

Phone: +44 (0)203 5382 665

FAQ / Troubleshooting: Click Here

MICROSOFT

Phone: +44 (0)800 5871 102

FAQ / Troubleshooting: Click Here

NINTENDO

Phone: +44(0)345 6050 247

FAQ / Troubleshooting: Click Here

RETURN CONDITIONS

The item must be returned complete, including all the original manufacturers packaging. Please be as specific as possible about the fault so our test centre can attempt to replicate it. Please also make sure the item is packaged securely for its return back to us.

As this would be no fault of your own we will credit postage costs incurred up to £4.80 back to your Little Game Company account. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Little Game Company Limited cannot be held responsible for any loss sustained.

If your item is large and/ or expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your Little Game Company to arrange collection.

COLLECTIONS FROM ROYAL MAIL PICK UP POINTS

We understand that being home for a collection is not always possible, this is why we also offer the option to drop the item off at a local Post office pickup point and have the product returned to us. For more information on this, please contact customers services and they will be able to provide information and a return label for your nearest Royal Mail /Parcelforce depot https://www.parcelforce.com/sending-parcel/courier-services

TESTING

We do test every single return, and if a returned item is found not to be faulty by our Little Game Company Limited test centre we will return the product to you with a postage charge not exceeding £2.90 for small / inexpensive items and £9.50 for large and/or expensive items. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.

INTERNATIONAL RETURNS (OUTSIDE OF THE UK)

Please note that for International customers with faulty / defective items you will need to contact the manufacturer directly for assistance with replacing your goods, or return the item to us at your own expense for replacing / refund.

DAMAGED IN TRANSIT, NOT WHAT I ORDERED OR NOT AS DESCRIBED

We will accept a return up to 7 days after receipt if it has been damaged in transit, not what you ordered or not as described. As long as the item is unopened and unused this will be accepted for refund immediately. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Little Game Company Limited cannot be held responsible for any loss sustained.

Images may be requested before a return is authorised, please make sure you have these available.

As this would be no fault of your own we will credit postage costs incurred up to £2.90 back to your Little Game Company account. A full refund or replacement of the item can be issued on its return to us.

DAMAGED ITEMS

If an order arrives damaged this must be reported to us within 48 hours of arrival, after this period we will be unable to accept the product back. Please make sure all courier deliveries are checked before being signed for.

UNWANTED ITEM

If you change your mind about your purchase you may return it to us within fourteen days of receipt. As long as the item is unopened and unused this will be accepted for refund immediately. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Little Game Company Limited cannot be held responsible for any loss sustained. Please note postage costs will not be covered as this would be no error on our part.

Images may be requested before a return is authorised, please make sure you have these available.

UNWANTED ELECTRONIC ITEMS

If you receive an order placed through our Electronics section and wish to return this back to us, the item must be unopened and not used and there will be a 10% restocking fee deducted from the cost of the item upon return.

This fee is a charge made by our supplier, to cover cost of shipping and collection.

FAQ

How long will it take to process my return?

We aim to process returns within 48 hours of receipt. This estimate can vary though over busy periods such as Christmas.

How should I package my item that I am returning?

Please securely package your item in a padded envelope or box depending on the size.

Which carrier should I use to return my item?

We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Little Game Company Limited cannot be held responsible for any loss sustained.

My item is unwanted or incorrect but I have unsealed it?

If your item has been opened and unsealed this will not be eligible for return. Your item must be returned sealed (as new) in order for it to be accepted for a full refund.

Do I need to provide proof of purchase or an order receipt with my return?

This can be included however it is not required. We require all returns to include a complete returns form to help process them efficiently as possible.

I don’t have a printer, how do I include a returns form with my return?

We are able to accept handwritten forms as long as they include all specified information from each field displayed on the returns form.

Which address should I return my item to?

Little Game Company Limited, Returns Department, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ

What if my item develops a fault after the 12 month warranty period?

If your item develops a fault after the 12 month warranty period it will no longer be covered by our store. It may still be covered by the manufacturer, please contact them for assistance. Details of how to contact the manufacturer can be found in the product manual.

The item I wish to return is large and/or expensive, how should I return this?

If your item is large and or/expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your Little Games Company account to arrange collection.

A collection for my item has been arranged but I was unavailable or the item was not ready for collection?

Due to the cost incurred in failed collections, if the item is not ready for collection or the courier receives no answer on the arranged date you will be required to return the item at your own expense.

When can my large and/or expensive item be collected?

We offer collections via courier Monday-Friday (excluding bank holidays). We are unable to specify an exact time on the day, however collection will take place between 9am-5pm. Please contact customer support to arrange this.
* For unwanted items there is a £10 collection charge for courier pickup

Can I re-arrange a collection of my large and/or expensive item after booking?

If you wish to change the date of your collection please contact customer support and this can be updated.

Does my return need to include images?

We would always advise to retain images of the item received, as they may be requested before a return is authorised.

Can I get my large and/or expensive item collected from a different delivery address other than my billing address?

Yes this is available. Please request this when contacting customer support.

Does my return have to include the manufacturer’s packaging and all original contents?

The item must be returned complete,including all the original contents and manufacturers packaging.

When making payment I used membership points for discount, will this affect my refund?

The total amount charged to card or PayPal will be fully refunded, with the membership points used being reverted back to your Little Game Company account.